M
Mathias Schrøder @MattiSchroder
Saturday, March 1, 2025 import

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Wow, @Trustpilot is misleading, predatory, and all other similar words you can think of. I randomly noticed that we average 3.4 on our Trustpilot reviews. Which seemed weird when we average 4.9 over 7660 reviews through @judgeme_reviews. So, I did the math. We have 126 Trustpilot reviews: 1 star: 5 2 star 0 3 star: 2 4 star: 16 5 star: 103 Arithmetic average: 4.68 Average according to Trustpilot aka. their TrustScore: 3.4 🙃 Wtf? Their explanation: "The calculation is based on various parameters such as a company's total number of reviews and the date the reviews were created. The TrustScore is also affected by whether a company actively invites its customers to review them or not." Let me translate that for you: Trustpilot deliberately lower the average ratings of merchants using other review platforms and masks it as a proprietary "TrustScore algorithm". In reality, the only way to get many reviews, recent reviews, and actively invite customers to review on Trustpilot - the "various parameters" in their explanation - is... by using Trustpilot. The last Trustpilot quote I got was $400/month. And that's over 5 years ago when we were a fraction of the business we are to day. So, because I'm not willing to pay that, which I wouldn't be surprised is +$1000/month now, they just smudge our brand by giving us a bad score instead. SCAM.